At Playwares (Private) Limited, we are committed to ensuring your satisfaction with our products. Please review our shipping, returns, and refunds policy below for detailed information on our processes.

Shipping Policy

1. Shipping Destinations:
   We offer global shipping to various destinations. Delivery times and costs may vary based on your location.
2. Processing Time:
   Orders are typically processed within 2-3 business days from the time they are placed. You will receive a confirmation email once your order has been processed and shipped.
3. Shipping Costs:
   Shipping costs are calculated based on the delivery location, weight, and size of the package. The total shipping cost will be displayed at checkout before you confirm your order.
4. Delivery Time:
   Estimated delivery times are provided at checkout and are subject to change based on shipping carrier and customs processing times. We are not responsible for delays caused by third-party carriers or customs procedures.
5. Tracking Your Order:
   Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
6. Shipping Issues:
   If you experience any issues with shipping, such as delays or lost packages, please contact our customer service team for assistance. We will do our best to resolve any problems as quickly as possible.

Returns Policy

1. Eligibility for Returns:
   Due to the custom nature of our products, returns are only accepted if the item is defective or does not match the approved design. All return requests must be made within 7 days of receiving the product.
2. Return Process:
   To initiate a return, please contact our customer service team with your order number and details of the issue. We will provide instructions on how to return the item. Products must be returned in their original condition and packaging.
3. Return Shipping Costs:
   If the return is due to an error on our part or a defective product, we will cover the return shipping costs. For returns not due to our error, the customer is responsible for the return shipping costs.
4. Inspection and Refunds:
   Once we receive the returned item, we will inspect it to verify the issue. If the return is approved, a refund will be processed to the original payment method within 10 business days. You will be notified via email once the refund has been issued.

Refunds Policy

1. Refund Eligibility:
   Refunds are available for defective items or products that do not match the approved design. Refunds are not available for change of mind or if the product has been used or altered.
2. Refund Process:
   If eligible, refunds will be processed to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account, depending on your financial institution.
3. Exchanges:
   We do not offer exchanges. If you need a different product, please return the original item and place a new order.

Contact Us

If you have any questions or need assistance regarding shipping, returns, or refunds, please contact us at:

info@playwares.co